Help us provide a better service
We strive to provide a better experience for our customers by implementing change as a result of the feedback we receive. However, if you feel we have under delivered in any aspect of our service we would like you to help us get it right.
We are regulated by Motor Codes; set up by the motor industry to act as the self-regulatory body for the automotive sector. It’s members are committed to maintaining high standards covering new cars, the administration of new car warranties and car service and repair.
Motor Codes is responsible for operating three Codes of Practice including The Service and Repair Code.
Getting in touch with us
Please choose how you’d like to let us know about your experience:
You can evaluate our service here: Motor Codes Survey
Call our customer service advisors: 01843 587376
Email us: [email protected]
Send your comments to:
Kent Car Craft
Unit 1 Oakwood Industrial Estate
Dane Valley Road
We aim to resolve your concerns as quickly as possible and hope to be able to come to a satisfactory resolution within 24 hours. However, if you remain unhappy with our final response you can get in touch with the Alternative Dispute Resolution Service.
UK adopts Alternative Dispute Resolution legislation Service implemented on July 9th 2015. ADR offers a quicker and less costly alternative to potential legal action for consumers and businesses.
Motor Codes is now approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.